Now I'm really pissed off!
I paid $139.95 for my yet to be delivered copy of AFP from OMP which (according to John) shipped yesterday (only 3 and a half weeks after it was ordered).
But, when I go to the website I see that it's now selling for just $129.95.
I hate to be a whiner (it's not the pro-bro way I know) but I'm really pissed that after all the stuffing around I had to go through just to get them to ship it, they didn't even offer to credit me the $10 difference between what I paid and what the product now costs.
Yeah, it's only $10 -- but there's a principle involved here.
Normally when I buy something and find out a week or so later that the price has gone down I just shrug my shoulders and say "that's life" but since they sat on the order for over three weeks and only shipped it well *after* the price was reduced I feel like I'm being screwed on so many levels.
They're gouging for freight, they didn't ship the order for over three weeks, they ignored my email queries, and now they're charging me $139.95 for a product they're shipping to others on the same day for just $129.95.
They've had several opportunities to remedy their screw-ups but seem to think that simply "getting around" to shipping the product three and a half weeks late and at a price that is $10 *more* than the current retail price is more than enough.
I'm finding it bloody hard to say anything nice about these guys or their business practices.
But who knows -- maybe my copy of AFP will arrive by *courier* tomorrow (in time for another wet weekend) complete with a $10 credit voucher -- in which case I'll eat humble-pie and post effusive praise of them.
Hell, I've been responsible for referring shitloads of new customers to the companies who provide me with good service. I'm sure that Servo City, Radical RC, Aircraft-World and others have made a truckload of extra money out of my repeat business and that generated by all those referals.
Right now I sure won't be recommending OMP to anyone who asks me where to buy a 3D kit/ARF or flight-sim (in fact quite the opposite).
But what pisses me off the most is probably the fact that I was *really* looking forward to buying that OMP Edge 540 (now that they're back in stock) and YS63. Hell, I even went out and stocked up on a whole lot of bloody expensive nitromethane in anticipation :-(
What would it really have cost them to make me a happy customer? Not one red cent -- all they had to do was spend $20 of that $25 freight charge on a EMS delivery and ship my AFP at the same price that they're shipping everyone else's..
What has it cost them not to? Well they're out at least $299 (the price of the Edge 540/YS63 combo) and probably a whole *lot* more by way of future sales to myself and the growing band of locals I've got interested in profile 3D flying now.
Hey Paul, put me down for a MoJo when they're available -- at least I know you've got your act sorted and based on the way you handled my Burrito purchase I *know* you understand the importance of looking after your customers in a way that OMP can only dream about.
When my Burrito kit arrived a little bit "scrunched" in transit, he offered to replace the few bits of broken wood free of charge. I didn't take him up on the offer because it was hardly his fault that the USPS got a little over-zealous somewhere along the line. The fact that he was prepared sort out a problem that wasn't even of his own making speaks volumes for the importance he places on keeping his customers satisfied and left me very happy.
Similarly, when Servo City made a minor screw-up on an order last year, they immediately sorted it out at their own cost and very much to my benefit. They despatched replacement items by priority express delivery and had them on my desk in four days. That's what makes for happy customers and explains why I (and my friends) continue to spend a lot of money with them.
Maybe I'm over-reacting and shouldn't have pressed the submit button until I'd slept on this but I'm really pissed off -- what do the other Bros think? Surely OMP could have done better in this case.
ps: Does anyone know the coordinates of OMP's operations?